Privacy Policy

NexGenVoice Technologies LLC respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use our website and services.

By using our Services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

2.1 Information You Provide

• Full name
• Email address
• Mobile phone number
• Company name (if applicable)
• Billing and payment information
• Support requests and communications

2.2 Information Collected Automatically

When you use our website or Services, we may collect:

• IP address
• Browser type and device identifiers
• Pages viewed and usage activity
• Date/time of access
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Create and manage user accounts
• Provide and operate our Services (VoIP, messaging, and related services)
• Verify users and prevent fraud
• Send security alerts and service notifications
• Provide customer support
• Improve performance and user experience
• Comply with legal obligations and telecom regulations

4. SMS Communications & Mobile Number Privacy (A2P Compliance)

If you provide a mobile phone number and opt in, we may send SMS messages for:

• One-time passcodes (OTP)
• Account verification
• Login/security alerts
• System/service notifications
• Customer support

View our SMS Terms.

Opt-Out / Help

Reply STOP to unsubscribe from SMS messages at any time.
Reply HELP for assistance.

Mobile Data Sharing

We do not sell, rent, or trade mobile phone numbers. We may share your phone number only with service providers (such as messaging carriers and SMS delivery providers) strictly for the purpose of delivering messages and providing our Services.

5. How We Share Information

We may share your information only in the following circumstances:

• With vendors/service providers who support our Services (e.g., SMS delivery, hosting, analytics, payment processing)
• To comply with legal obligations, subpoenas, court orders, or regulatory requirements
• To protect our rights, users, and the security of the Services
• In connection with a business transfer (merger, acquisition, sale of assets)

6. Cookies and Tracking

We may use cookies and similar technologies to:

• Keep you logged in
• Remember preferences
• Measure website performance
• Improve user experience

You can adjust cookie settings in your browser. Some site features may not work properly if cookies are disabled.

7. Data Retention

We retain personal data only as long as needed to:

• Provide Services
• Maintain records for billing/accounting
• Comply with telecom and legal requirements
• Prevent fraud and misuse

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our Services are not directed to children under the age of 13 (or the minimum legal age in your jurisdiction). We do not knowingly collect information from children.

10. Your Rights

Depending on your location, you may have rights to:

• Access your personal data
• Correct inaccurate information
• Request deletion (subject to legal obligations)
• Object to certain processing

To request changes, contact: legal@nexgenvoice.net

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date.