Welcome to NexGen Voice Technologies LLC ("NexGen Voice", "Company", "we", "our", or "us").

NexGen Voice Technologies LLC is a provider of cloud-based telecommunications and communications technology solutions serving business, enterprise, reseller, wholesale, and carrier customers globally.

Our services include, but are not limited to:

• Voice over Internet Protocol (VoIP)
• SIP Trunking
• Hosted PBX
• Business Phone Systems
• Cloud Communications
• Direct Inward Dialing (DID) Numbers
• Toll-Free Numbers
• International Voice Termination
• Contact Center Solutions
• Softphone Services
• Call Recording
• SMS Messaging
• API Services
• Wholesale Voice Services
• Carrier Interconnection Services
• Professional Telecom Consulting
• Managed Communication Services

These Terms & Conditions govern every product, service, platform, application, API, customer portal, website, software, communication system, support service, and business relationship provided by NexGen Voice Technologies LLC.

By accessing our website, creating an account, requesting a quotation, signing a service agreement, paying an invoice, using our customer portal, or using any NexGen Voice service, you acknowledge that you have carefully read, understood, and agreed to be legally bound by these Terms.

If you do not agree with these Terms, you must immediately discontinue use of all NexGen Voice products and services.

The purpose of these Terms & Conditions is to establish a clear understanding between NexGen Voice Technologies LLC and its customers regarding the rights, responsibilities, obligations, limitations, and expectations associated with the use of our telecommunications services.

These Terms are designed to:

• Protect customers and NexGen Voice.
• Maintain network integrity and service quality.
• Ensure compliance with applicable telecommunications regulations.
• Prevent fraud and misuse.
• Provide transparent billing and operational practices.
• Define legal responsibilities of all parties.

These Terms apply equally to:

• Individual Customers
• Business Customers
• Enterprise Customers
• Government Organizations
• Non-Profit Organizations
• Wholesale Customers
• Resellers
• Partners
• Agents
• Contractors
• Employees

unless a separate written agreement explicitly overrides specific provisions.

These Terms apply to every interaction with NexGen Voice, including but not limited to:

Website

Accessing or using:

• www.nexgenvoice.net
• portal.nexgenvoice.net
• customer portals
• APIs
• documentation
• billing systems

Services

• SIP Trunks
• VoIP
• Hosted PBX
• Contact Center
• DID Numbers
• Toll-Free Numbers
• Voice Termination
• SMS
• Business Phone Systems
• Softphone Applications
• Call Recording
• Number Porting
• Carrier Services

Commercial Agreements

These Terms apply whether services are purchased through:

• Website
• Invoice
• Sales Team
• Account Manager
• Microsoft Teams
• WhatsApp
• Email
• Authorized Resellers
• Business Contracts

For the purpose of these Terms, the following definitions shall apply.

Account

A customer account created within NexGen Voice systems for purchasing or managing services.

Customer

Any individual, company, organization, reseller, government agency, carrier, or legal entity purchasing or using NexGen Voice services.

Company

NexGen Voice Technologies LLC.

Portal

Services

Any telecommunications service offered by NexGen Voice including:

• Voice
• SMS
• DIDs
• PBX
• Cloud Phone
• Carrier Services
• Professional Services
• Support Services

SIP Trunk

A telecommunications service allowing customers to connect their PBX or communication platform to the Public Switched Telephone Network (PSTN) using Internet Protocol.

DID Number

A Direct Inward Dialing telephone number assigned to a customer for receiving inbound calls.

Toll-Free Number

A telephone number allowing callers to contact the customer without incurring long-distance charges where applicable.

Voice Traffic

Inbound or outbound voice communications transmitted using NexGen Voice infrastructure.

Carrier

Any telecommunications provider supplying voice, numbering, messaging, routing, or network services to NexGen Voice.

Wholesale Customer

A customer purchasing voice, messaging, numbering, or telecommunications services for resale or carrier operations.

Business Customer

A customer purchasing services for internal business communications.

Service Activation

A service shall be considered activated immediately upon completion of any one of the following:

• SIP credentials delivered.
• DID assigned.
• Phone System activated.
• Portal access issued.
• API credentials delivered.
• Test routes activated.
• First successful call completed.

Billing Cycle

The recurring period during which subscription charges are calculated.

Business Day

Monday through Friday excluding United States federal holidays unless otherwise specified.

Force Majeure

Events beyond reasonable control including:

• Natural disasters
• War
• Carrier outages
• Internet failures
• Cyber attacks
• Government actions
• Pandemics
• Power failures
• Civil unrest

By using NexGen Voice services you represent and warrant that:

• You are at least eighteen (18) years of age or have legal authority to enter into contracts on behalf of an organization.
• All information provided during registration is accurate and complete.
• You possess the legal authority to purchase and use telecommunications services.
• You agree to comply with all applicable laws, regulations, and carrier requirements.
• You accept responsibility for all activities conducted through your account.

Continued use of the Services after amendments to these Terms constitutes acceptance of the revised Terms.

NexGen Voice Technologies LLC reserves the right to amend, modify, replace, or update these Terms & Conditions at any time to reflect:

• Changes in applicable law.
• Regulatory requirements.
• Carrier obligations.
• Service enhancements.
• Security improvements.
• Commercial practices.

Updated Terms become effective upon publication on the NexGen Voice website unless otherwise stated.

Customers are encouraged to review the Terms periodically. Continued use of the Services after an update constitutes acceptance of the revised Terms.

These Terms, together with any applicable Service Order, Master Service Agreement (MSA), Service Level Agreement (SLA), Privacy Policy, Acceptable Use Policy (AUP), Refund Policy, or other written agreement issued by NexGen Voice Technologies LLC, constitute the entire agreement between the parties and supersede all prior oral or written communications relating to the Services.

Where a signed Master Service Agreement or other negotiated contract exists, that agreement shall prevail to the extent of any conflict with these Terms.

This Chapter establishes the eligibility requirements, customer onboarding procedures, Know Your Customer ("KYC") requirements, business verification standards, account ownership rules, and customer responsibilities applicable to all NexGen Voice Technologies LLC services.

These requirements are designed to:

• Protect customers and NexGen Voice from fraud.
• Comply with telecommunications regulations.
• Meet carrier, banking, and payment processor requirements.
• Prevent illegal use of telecommunications services.
• Maintain the integrity of our network.

Failure to comply with this Chapter may result in delayed activation, suspension, or termination of services.

Customers may register for NexGen Voice services only if they meet all applicable eligibility requirements.

By registering for an account, the customer represents and warrants that:

• They are at least eighteen (18) years of age.
• They possess full legal capacity to enter into binding contracts.
• They are authorized to act on behalf of the business or organization they represent.
• All information submitted is accurate, current, and complete.
• They will promptly notify NexGen Voice of any material changes to their information.

NexGen Voice reserves the right to refuse service to any applicant at its sole discretion where permitted by law.

NexGen Voice may offer different categories of customer accounts, including but not limited to:

Individual Accounts

Designed for individual professionals and sole proprietors requiring telecommunications services.

Business Accounts

Designed for companies using NexGen Voice services for internal business communications.

Enterprise Accounts

Designed for medium and large organizations requiring dedicated account management, enhanced support, customized billing, and advanced telecommunications services.

Wholesale Accounts

Designed for telecommunications providers, carriers, VoIP operators, resellers, and service providers purchasing services for resale or integration.

Wholesale accounts may be subject to additional contractual requirements.

Reseller Accounts

Authorized partners may purchase services for resale under a separate Reseller Agreement.

Customers must provide accurate and complete registration information.

Depending on the requested services, NexGen Voice may require:

Individual Customers

• Full Legal Name
• Residential Address
• Email Address
• Telephone Number
• Government-issued Identification (if requested)

Business Customers

• Company Name
• Registered Business Address
• Company Registration Number
• Tax Identification Number (where applicable)
• Company Website
• Business Email Address
• Authorized Contact Person

Wholesale Customers

Wholesale customers may additionally be required to provide:

• Certificate of Formation or Incorporation
• Certificate of Good Standing (if requested)
• FCC Registration Number (FRN) where applicable
• OCN or Company Code where applicable
• Business License
• Telecom License (where applicable)
• VAT or Tax Registration
• Authorized Signatory Information
• Technical Contact Details
• NOC Contact Information

To comply with applicable laws, carrier requirements, anti-fraud measures, and internal compliance policies, NexGen Voice reserves the right to conduct Know Your Customer (KYC) verification.

Verification may occur:

• Before activation.
• During the customer relationship.
• Following unusual account activity.
• Prior to increasing credit limits.
• Prior to enabling wholesale routing.
• Prior to enabling SMS services.
• Prior to enabling international termination.

Depending on the services requested, NexGen Voice may request:

Identity Verification

• Passport
• National Identity Card
• Driver's License

Business Verification

• Certificate of Formation
• Certificate of Incorporation
• Articles of Organization
• Business Registration Certificate
• Tax Registration Certificate

Address Verification

• Utility Bill
• Bank Statement
• Government Correspondence
• Lease Agreement

Telecom Verification

Where applicable:

• FCC Registration
• Ofcom Registration
• Telecom License
• OCN
• Carrier Agreement
• STIR/SHAKEN Information
• Robocall Mitigation Registration

Upon receiving registration information, NexGen Voice may perform:

• Identity verification
• Business verification
• Address verification
• Domain verification
• Email verification
• Phone verification
• Sanctions screening
• Fraud screening
• Carrier verification
• Industry compliance checks

The verification process may include third-party verification providers.

NexGen Voice reserves the right to reject any application without providing a detailed explanation where permitted by applicable law.

Reasons may include, but are not limited to:

• Incomplete documentation.
• False information.
• Failed identity verification.
• High fraud risk.
• Regulatory restrictions.
• Carrier restrictions.
• Payment concerns.
• Previous account abuse.
• Sanctions compliance issues.

Approval of an account does not guarantee approval of every requested service.

Certain services may require additional review, including:

• Wholesale Voice
• SIP Interconnection
• Toll-Free Services
• Premium Routes
• High-Concurrency Services
• International SMS
• Dedicated Infrastructure

Each account belongs to the registered customer.

Customers may not:

• Transfer accounts.
• Sell accounts.
• Share credentials.
• Provide unauthorized third-party access.

Without prior written approval from NexGen Voice.

Business customers may authorize employees or contractors to access their account.

The account owner remains fully responsible for:

• All account activity.
• All invoices.
• Security of credentials.
• Compliance with these Terms.

Customers agree to:

• Maintain accurate account information.
• Keep billing details current.
• Protect passwords.
• Protect SIP credentials.
• Secure PBX systems.
• Monitor account activity.
• Report unauthorized access immediately.

Failure to do so may result in unauthorized usage for which the customer remains responsible.

Customers agree that NexGen Voice may contact them regarding:

• Service notifications.
• Billing notices.
• Security alerts.
• Regulatory updates.
• Maintenance announcements.
• Account verification.
• Product updates.

Communications may be delivered by:

• Email
• SMS
• Telephone
• WhatsApp (where agreed)
• Customer Portal
• Microsoft Teams (enterprise accounts)

Customers must notify NexGen Voice within a reasonable period if there are changes to:

• Company Name
• Ownership
• Registered Address
• Billing Address
• Tax Information
• Authorized Contacts
• Technical Contacts
• Email Address
• Telephone Numbers

Failure to maintain accurate information may result in suspension of services.

NexGen Voice may designate an account as dormant where there has been no activity for an extended period.

Dormant accounts may be:

• Archived
• Suspended
• Closed

Subject to applicable laws and contractual obligations.

Remaining prepaid balances, if any, shall be governed by the Refund & Cancellation Policy.

To protect our customers and network, NexGen Voice employs fraud detection systems.

We reserve the right to:

• Suspend suspicious accounts.
• Limit service availability.
• Request additional verification.
• Delay activation.
• Investigate unusual traffic patterns.
• Cooperate with law enforcement where legally required.

Providing false, misleading, forged, or fraudulent information constitutes a material breach of these Terms.

NexGen Voice may immediately:

• Reject the application.
• Suspend services.
• Terminate the account.
• Retain relevant records for legal and regulatory purposes.
• Report suspected fraud to appropriate authorities where required by law.

The obligations relating to account ownership, payment obligations, confidentiality, fraud investigations, regulatory compliance, and dispute resolution shall survive termination of the customer relationship where applicable.

NexGen Voice Technologies LLC provides cloud-based telecommunications services to business customers, enterprises, wholesalers, resellers, carriers, and government organizations worldwide.

Our services are designed to deliver secure, scalable, reliable, and carrier-grade communications over IP-based networks.

Available services include, but are not limited to:

• SIP Trunking
• Hosted PBX
• Business Phone Systems
• DID Numbers
• Toll-Free Numbers
• Voice Termination
• Contact Center
• Cloud Calling
• Softphones
• Web Phones
• SMS
• API Services
• Call Recording
• Number Porting
• International Calling

Service availability varies by country, carrier, regulatory restrictions, and commercial agreements.

Services become active only after all required conditions have been satisfied.

These may include:

• Successful registration
• Identity verification
• Business verification
• Invoice payment
• Credit approval (if applicable)
• Technical configuration
• Carrier approval
• KYC completion
• Fraud review

Activation time may vary depending upon:

• Service type
• Country
• Carrier
• Regulatory requirements
• Number availability
• Customer configuration

Estimated activation times are provided for guidance only and shall not constitute a guaranteed delivery date.

Customers receive access to the NexGen Voice Portal for account management.

Depending on the purchased services, customers may:

• View invoices
• Download invoices
• View account balance
• Purchase DIDs
• Configure SIP credentials
• View CDR Reports
• View Call Recordings
• Create API Keys
• Manage Numbers
• Monitor Usage
• View SMS logs
• View Billing History

Customers are responsible for protecting their portal credentials.

NexGen Voice provides SIP Trunking services for businesses wishing to connect IP PBXs, Contact Centers, Session Border Controllers (SBCs), Unified Communications platforms, and VoIP gateways.

Customers are responsible for:

• PBX configuration
• Firewall configuration
• NAT configuration
• Codec compatibility
• IP Authentication
• Secure passwords
• TLS/SRTP configuration (where applicable)

NexGen Voice shall not be responsible for outages resulting from customer-side misconfiguration.

Customers may authenticate using:

• Username & Password

or

• IP Authentication

Customers remain responsible for maintaining secure access controls.

Customers must immediately notify NexGen Voice if unauthorized access is suspected.

Hosted PBX services include:

• Extensions
• IVR
• Ring Groups
• Voicemail
• Call Recording
• Call Forwarding
• Time Conditions
• Call Queues
• Music On Hold
• Conference Rooms
• Caller ID Management

Additional features may vary according to subscription plans.

NexGen Voice may provide:

• MicroSIP
• NEXCALL PHONE System
• WebRTC Phones
• Mobile Applications
• Desktop Softphones

Third-party applications remain subject to their respective license agreements.

NexGen Voice does not guarantee compatibility with unsupported devices.

DID Numbers remain property of the originating carrier.

Customers receive a limited right to use the assigned number while:

• Services remain active
• Bills remain paid
• Regulatory requirements remain satisfied

NexGen Voice cannot guarantee permanent availability of any specific number.

Number Porting depends upon:

• Current carrier approval
• Regulatory requirements
• Accurate documentation
• Customer authorization

Porting timelines vary.

Rejected ports caused by incorrect customer information may incur additional charges.

Availability of Toll-Free Numbers depends upon:

• Carrier inventory
• Country regulations
• Number availability
• Carrier approval

Customers acknowledge that Toll-Free Numbers remain subject to carrier ownership.

Voice Termination services are provided on a best-effort basis.

Call quality depends upon:

• Carrier routing
• Destination carrier
• Internet quality
• Network conditions
• International regulations

NexGen Voice reserves the right to modify routing in order to maintain quality, reliability, pricing, or regulatory compliance.

Call Recording availability depends upon:

• Customer subscription
• Storage availability
• Applicable law

Customers remain solely responsible for complying with call recording laws applicable to their jurisdiction.

API services are provided "as available."

Customers shall:

• Protect API Keys
• Limit API access
• Monitor usage
• Prevent abuse

API rate limits may apply.

Certain services may be unavailable in particular countries due to:

• Carrier restrictions
• Government regulations
• Trade sanctions
• Licensing requirements

NexGen Voice reserves the right to deny service where required by law.

NexGen Voice may:

• Improve services
• Upgrade infrastructure
• Replace carriers
• Modify routing
• Replace equipment
• Introduce new features
• Remove obsolete features

Such modifications shall not constitute breach of contract.

Occasionally NexGen Voice may provide beta features.

Beta services are supplied:

• Without warranty
• Without guaranteed uptime
• Without guaranteed compatibility

At the customer's own risk.

Certain services rely upon third-party:

• Carriers
• Cloud providers
• SMS providers
• Data centers
• Payment providers
• Internet providers

NexGen Voice shall not be responsible for failures caused solely by third-party providers.

Unlimited Calling Plans are designed for ordinary business communications.

They are NOT designed to replace carrier-grade wholesale voice services.

Unlimited plans help businesses communicate with customers while ensuring fair access to network resources.

Where specified, unlimited plans include domestic calling within the purchased country (for example, USA or UK).

Included destinations are subject to change based on carrier availability and regulatory requirements.

"Unlimited" means there is no fixed published minute allowance for normal business communications.

However, unlimited service remains subject to reasonable and fair use.

NexGen Voice reserves the right to investigate accounts that generate traffic inconsistent with ordinary business use.

Examples of acceptable use include:

• Customer support
• Sales teams
• Office communications
• Remote workers
• Healthcare
• Professional services
• Law firms
• Accounting firms
• Educational institutions
• Corporate office

Unlimited plans may NOT be used for:

• Predictive Dialers
• Auto Dialers
• Power Dialers
• Robocalling
• Voice Broadcasting
• Mass Marketing
• Political Campaigns
• Wholesale Voice
• Carrier Traffic
• Traffic Pumping
• SIM Box Operations
• Artificial Traffic Generation
• Continuous 24/7 unattended calling
• Resale
• Call termination
• Call bypass
• Premium-rate arbitrage
• Any unlawful telecommunications activity

Examples of abnormal usage include:

Calls placed continuously throughout the day without human interaction.

Traffic patterns inconsistent with normal office use.

Large-scale outbound campaigns.

Thousands of repetitive short-duration calls.

Excessive concurrent outbound calls.

Attempts to circumvent rate plans.

Such examples are illustrative and not exhaustive.

To protect the quality of service for all customers, NexGen Voice may:

• Review traffic patterns
• Temporarily limit usage
• Suspend services
• Request additional information
• Recommend migration to SIP Trunk services
• Recommend migration to Wholesale Voice services
• Implement fraud controls

Unless expressly stated:

• International destinations
• Premium-rate numbers
• Satellite numbers
• Directory Assistance
• Conference bridges operated by third parties
• Calling card access numbers
• Emergency service surcharges
• Taxes
• Regulatory fees
• Carrier surcharges
• SMS
• Fax services

Where a customer's usage consistently exceeds reasonable business communications, NexGen Voice may require migration to:

• Usage-based SIP Trunks
• Wholesale Voice
• Enterprise Carrier Services
• Dedicated Routing

Customers shall receive reasonable notice before such migration where practical.

Unlimited Calling Plans are digital telecommunications services.

Customers are encouraged to request testing before purchasing.

Refunds are available only if:

The service has not been activated.

No credentials have been issued.

No calls have been made.

After activation, subscription fees are non-refundable except where required by applicable law or where NexGen Voice determines a billing error has occurred.

NexGen Voice reserves the right to protect its network, carrier relationships, and service quality by enforcing this Fair Usage Policy in a reasonable and non-discriminatory manner.

The Company may take proportionate action where customer usage materially affects network performance, contractual obligations with upstream carriers, or compliance with applicable law.

This Chapter governs all financial matters between NexGen Voice Technologies LLC ("NexGen Voice") and its customers, including pricing, invoicing, payment methods, prepaid balances, subscriptions, taxes, refunds, cancellations, chargebacks, billing disputes, and account suspension for non-payment.

These provisions are intended to ensure transparent billing practices while protecting both the customer and NexGen Voice.

NexGen Voice may provide services under one or more of the following billing models:

A. Monthly Subscription

Customers pay a recurring monthly fee for services such as:

• Hosted PBX
• Business Phone System
• Unlimited Calling Plans
• Contact Center Licenses
• Virtual Extensions
• Dedicated Support Packages
• Premium Services

Subscription fees are billed in advance.

B. Usage-Based Billing

Customers are billed based on actual consumption, including but not limited to:

• Outbound Voice Calls
• Inbound Voice Calls
• SIP Trunk Usage
• DID Usage
• Toll-Free Usage
• SMS
• API Transactions
• Storage Usage
• Additional Recording Storage

Usage charges are calculated according to the applicable published rate or negotiated commercial agreement.

C. Prepaid Accounts

Unless otherwise agreed in writing, wholesale and SIP Trunk services operate on a prepaid basis.

Customers are responsible for maintaining sufficient account balance.

If the balance reaches zero, NexGen Voice may immediately suspend services until additional funds are received.

Service pricing is determined by:

• Published website pricing
• Customer quotation
• Signed commercial agreement
• Wholesale pricing agreement
• Enterprise agreement

Prices may change due to:

• Carrier cost adjustments
• Regulatory changes
• Exchange rate fluctuations
• Government taxes
• New services
• Infrastructure upgrades

NexGen Voice will provide reasonable notice of recurring price changes where commercially practical.

Invoices may be issued in:

• United States Dollars (USD)
• British Pounds (GBP)
• Euros (EUR)
• Pakistani Rupees (PKR)
• Other supported currencies

The applicable currency shall be determined by the customer's commercial agreement or invoice.

Exchange rate differences remain the responsibility of the customer.

NexGen Voice may accept payment through:

• Bank Transfer
• Wire Transfer
• ACH (where available)
• Stripe
• PayPal (where available)
• Wise
• USDT (TRC20 Network)
• Other approved payment methods

Availability of payment methods may vary by country.

Invoices are due according to the payment terms stated on the invoice.

Unless otherwise agreed:

• Monthly invoices are payable immediately upon issuance or by the stated due date.
• Wholesale prepaid services require payment before service activation.
• Enterprise customers may receive approved credit terms under separate agreements.

Failure to pay by the due date may result in suspension or termination of services.

Monthly subscription services automatically renew at the end of each billing cycle unless cancelled before the renewal date.

Customers are responsible for cancelling recurring services prior to renewal if they no longer wish to continue using the service.

Failure to cancel before renewal shall constitute authorization for the next billing cycle.

If payment is not received by the due date, NexGen Voice may, without prior notice:

• Suspend services.
• Restrict outbound calling.
• Disable portal access.
• Suspend DID Numbers.
• Suspend SIP Trunks.
• Suspend Contact Center services.
• Terminate services for prolonged non-payment.

Customers remain responsible for all outstanding charges incurred before suspension.

Prepaid balances:

• Are used only for NexGen Voice services.
• Have no cash value except where required by law.
• May not be transferred to another customer without written approval.
• May not be redeemed for cash.

Unused balances remain subject to the Refund Policy.

A service shall be deemed activated immediately upon any of the following events:

• SIP credentials issued.
• DID Numbers assigned.
• Phone system activated.
• Customer portal access delivered.
• API credentials delivered.
• IP authentication configured.
• First successful inbound or outbound call completed.
• SMS services enabled.

Activation is not dependent upon the customer's actual usage of the service after provisioning.

Because NexGen Voice provides digital telecommunications services, refunds are limited.

Before Activation

A customer may request a refund if:

• The service has not been activated.
• No credentials have been issued.
• No telephone numbers have been assigned.
• No calls have been completed.
• No provisioning work has commenced.

Approved refunds will generally be returned using the original payment method where feasible.

After Activation

Once a service has been activated, including the issuance of credentials or completion of the first successful call, subscription fees, activation fees, provisioning charges, and prepaid balances are non-refundable, except:

• where required by applicable law; or
• where NexGen Voice determines that a billing error or duplicate payment occurred.

Usage Charges

Charges for:

• Voice Calls
• SMS
• DID Usage
• Toll-Free Usage
• International Termination
• Storage
• API Usage

are based on actual consumption and are non-refundable after delivery of the service.

Number Porting

Number porting fees are non-refundable once the porting process has commenced, regardless of whether the port completes successfully, unless the failure is solely due to NexGen Voice's error.

Customers may cancel recurring services at any time through the customer portal or by written notice.

Cancellation:

• Stops future renewals.
• Does not generate a refund for the current billing period.
• Does not waive outstanding invoices.
• Does not release the customer from contractual obligations already incurred.

If a customer believes an invoice contains an error, they must notify NexGen Voice in writing within seven (7) calendar days of the invoice date.

The notice should include:

• Invoice Number
• Description of the dispute
• Supporting documentation

Undisputed portions of the invoice remain payable while the dispute is investigated.

Failure to raise a billing dispute within the specified period may be deemed acceptance of the invoice.

Customers agree to contact NexGen Voice before initiating any chargeback or payment dispute with a bank or payment processor.

Unjustified or fraudulent chargebacks may result in:

• Immediate account suspension.
• Permanent termination.
• Recovery of outstanding balances.
• Recovery of chargeback fees.
• Collection agency referral.
• Legal proceedings where appropriate.

NexGen Voice reserves the right to contest chargebacks by providing evidence including invoices, provisioning records, call detail records (CDRs), support communications, and proof of service activation.

Unless expressly stated otherwise, published prices exclude:

• Sales Tax
• VAT
• GST
• Telecommunications Taxes
• Universal Service Charges
• Regulatory Fees
• Government-imposed assessments

Customers are responsible for all applicable taxes and government charges associated with the Services.

NexGen Voice may suspend or refuse services where:

• A payment is suspected to be fraudulent.
• A stolen payment method is used.
• Identity verification fails.
• A payment processor flags the transaction as high risk.

The Company may request additional documentation before releasing services.

Enterprise or wholesale customers approved for credit terms remain responsible for ensuring payment by the agreed due date.

NexGen Voice may modify, reduce, or revoke credit limits at any time based on payment history, financial risk, or changes in commercial circumstances.

NexGen Voice maintains billing records, invoices, and payment history for business and regulatory purposes.

Call Detail Records (CDRs) are generated by our systems and, in the absence of clear evidence to the contrary, shall be treated as the primary record for calculating voice usage charges.

If an automatic payment fails, NexGen Voice may:

• Retry the payment.
• Notify the customer.
• Suspend services until payment is received.
• Require future payments to be made using an alternative payment method.

Repeated payment failures may result in account closure.

Acceptance of a late payment or partial payment does not constitute a waiver of NexGen Voice's right to enforce these Terms or pursue any other remedies available under law or contract.

This Chapter establishes the security obligations, fraud prevention measures, regulatory compliance requirements, customer responsibilities, and NexGen Voice's rights relating to the protection of its telecommunications network.

Telecommunications services are frequently targeted by fraudsters, hackers, robocall operators, PBX attackers, and unauthorized users. Accordingly, NexGen Voice implements technical, operational, and contractual measures designed to protect its network, customers, and carrier relationships.

By using our services, customers agree to cooperate with all reasonable security and compliance measures implemented by NexGen Voice.

Customers are solely responsible for maintaining the security of their telecommunications environment.

This includes, but is not limited to:

• Protecting SIP usernames and passwords.
• Protecting portal login credentials.
• Securing API keys.
• Restricting administrative access.
• Configuring secure firewalls.
• Applying operating system security updates.
• Maintaining anti-virus and endpoint protection.
• Securing PBX systems.
• Securing Session Border Controllers (SBCs).
• Restricting unnecessary SIP registrations.
• Monitoring call activity.

Customers are responsible for all activity originating from their account unless caused solely by NexGen Voice's negligence.

Customers shall:

• Use strong passwords.
• Avoid dictionary words.
• Avoid password reuse.
• Change passwords immediately upon suspected compromise.
• Restrict password sharing.
• Remove access for former employees.

NexGen Voice may require password changes where security concerns exist.

SIP credentials shall remain confidential.

Customers shall not:

• Publish credentials.
• Share credentials with unauthorized persons.
• Hardcode credentials into public software.
• Transmit credentials through insecure channels.

Compromised SIP credentials may result in unauthorized call charges.

Where IP Authentication is used, customers remain responsible for ensuring:

• Authorized IP addresses remain accurate.
• Firewall rules remain secure.
• Unauthorized IP addresses are immediately removed.

Failure to maintain IP security may result in fraudulent traffic.

Customers operating:

• Asterisk
• FreePBX
• ViciDial
• 3CX
• FusionPBX
• Issabel
• Kamailio
• OpenSIPS
• FreeSWITCH
• Any other PBX

remain solely responsible for securing those systems.

Recommended practices include:

• Strong administrator passwords.
• Geo-IP restrictions.
• Fail2Ban or equivalent.
• TLS where supported.
• SRTP where supported.
• Regular software updates.
• Limited SIP registration access.
• Intrusion detection systems.

NexGen Voice continuously monitors network activity to detect potential fraud.

Monitoring may include:

• Unusual destination patterns.
• Excessive call attempts.
• High concurrency.
• Rapid account balance depletion.
• International fraud.
• Traffic anomalies.
• Suspicious SMS activity.
• Automated dialing behaviour.

Monitoring does not guarantee prevention of all fraudulent activity.

Toll fraud remains a significant telecommunications risk.

Customers acknowledge that:

• Compromised PBX systems,
• compromised SIP credentials,
• weak passwords,
• or unauthorized access

may generate substantial charges.

Unless caused solely by NexGen Voice's negligence, customers remain financially responsible for traffic generated through their account.

If suspicious activity is detected, NexGen Voice may immediately:

• Block destinations.
• Suspend SIP accounts.
• Disable outbound calling.
• Disable SMS services.
• Disable APIs.
• Freeze account balances.
• Require identity verification.
• Require password changes.
• Restrict account access.

These actions may occur without prior notice where necessary to protect the network.

Customers must immediately notify NexGen Voice if they suspect:

• Unauthorized account access.
• Password compromise.
• PBX compromise.
• Fraudulent calls.
• SIM swap attacks.
• Unrecognized invoices.
• Caller ID abuse.
• SMS abuse.

Prompt reporting may assist in reducing additional losses.

Customers shall only present telephone numbers they are legally authorized to use.

• Caller ID spoofing,
• false caller identification,
• misleading caller information,
• or deceptive practices

are strictly prohibited.

Customers remain solely responsible for ensuring compliance with applicable caller identification laws.

Where applicable, customers shall comply with STIR/SHAKEN requirements governing caller authentication.

Customers shall not:

• Manipulate attestation information.
• Misrepresent caller identity.
• Circumvent authentication mechanisms.
• Misuse digital certificates.

NexGen Voice reserves the right to reject traffic failing applicable authentication requirements.

Customers using SMS services remain responsible for compliance with:

• TCPA
• 10DLC requirements
• Carrier messaging policies
• Consent requirements
• Opt-out requirements
• Privacy laws

NexGen Voice may suspend messaging services immediately where spam or abuse is detected.

The following activities are strictly prohibited:

• Spam
• Robocalling
• Predictive dialing without authorization
• Illegal telemarketing
• Caller ID spoofing
• PBX hacking
• Toll fraud
• Traffic pumping
• Artificial traffic generation
• Wangiri fraud
• IRS scams
• Tech support scams
• Bank impersonation
• Government impersonation
• Phishing
• Voice phishing (Vishing)
• SMS phishing (Smishing)
• Premium-rate fraud
• International revenue share fraud
• Call pumping
• Call completion fraud
• SIM Box operations
• Carrier bypass
• Denial-of-Service attacks
• Unauthorized penetration testing
• Malware distribution
• Any unlawful telecommunications activity

Customers agree to comply with all applicable laws and regulations, including where applicable:

• FCC regulations
• Ofcom regulations
• TCPA
• STIR/SHAKEN requirements
• Robocall Mitigation requirements
• Data protection laws
• Privacy legislation
• Telecommunications licensing requirements
• Export control laws
• Sanctions laws

Customers remain responsible for obtaining any licenses required for their operations.

NexGen Voice operates through relationships with domestic and international carriers.

Customers agree that carrier policies may require:

• Traffic restrictions.
• Destination blocking.
• Caller ID verification.
• Number verification.
• KYC.
• Additional documentation.
• Service suspension.

Carrier decisions outside NexGen Voice's control may affect service availability.

NexGen Voice may investigate suspected abuse.

During an investigation we may:

Suspend services.

Request documentation.

Review traffic.

Review call detail records.

Review SMS logs.

Review API logs.

Cooperate with upstream carriers.

Cooperate with payment providers.

Cooperate with law enforcement where legally required.

Where required by applicable law, court order, subpoena, regulatory request, or lawful government process, NexGen Voice may disclose customer information to authorized authorities.

Such disclosures shall be limited to the extent required by law.

NexGen Voice reserves the right to suspend or restrict services immediately where it reasonably believes:

Fraud exists.

Security has been compromised.

Carrier rules have been violated.

Payment fraud occurred.

Regulatory violations occurred.

Immediate action is necessary to protect customers or the network.

Suspension may occur without prior notice.

NexGen Voice implements commercially reasonable fraud prevention measures but cannot guarantee that fraudulent activity will never occur.

Except where prohibited by law or caused solely by NexGen Voice's gross negligence or willful misconduct, NexGen Voice shall not be liable for customer losses resulting from:

• Weak passwords.
• Customer misconfiguration.
• Compromised PBX systems.
• Unauthorized access.
• Third-party hacking.
• Malware.
• Social engineering.
• Credential theft.

NexGen Voice may periodically introduce:

• Security patches.
• Infrastructure upgrades.
• Carrier security improvements.
• Fraud detection enhancements.
• Authentication updates.

Customers agree to cooperate with reasonable implementation requirements.

Nothing in this Chapter limits NexGen Voice's right to take any action reasonably necessary to:

• Protect its network.
• Protect other customers.
• Comply with legal obligations.
• Comply with carrier requirements.
• Prevent fraud.
• Preserve service quality.

This Service Level Agreement ("SLA") establishes NexGen Voice Technologies LLC's operational objectives, service availability goals, support commitments, maintenance procedures, escalation process, and service credit policy.

The SLA applies only to services specifically purchased from NexGen Voice and does not guarantee uninterrupted telecommunications services.

Service availability depends upon numerous third-party systems beyond NexGen Voice's direct control.

NexGen Voice designs its telecommunications infrastructure using commercially reasonable efforts to provide highly available services.

Target service availability:

Voice Platform

99.95% Monthly

Customer Portal

99.90%

Hosted PBX

99.95%

API Platform

99.90%

These values represent service objectives and are not guaranteed unless separately agreed in writing.

NexGen Voice continuously invests in carrier-grade infrastructure including:

• Multiple upstream carriers
• Geographic redundancy
• Carrier-grade SIP routing
• Multiple data centers
• Automatic failover
• Continuous monitoring
• DDoS protection
• Fraud detection
• Redundant Internet connectivity

Infrastructure may change without prior notice.

To maintain network quality NexGen Voice may perform:

• Software upgrades
• Security patches
• Carrier migrations
• Database optimization
• Server upgrades
• Hardware replacement

Maintenance windows shall normally be scheduled during periods of lower network utilization whenever reasonably practical.

Customers may receive advance notice when feasible.

Emergency maintenance may occur immediately where necessary to protect:

• Network integrity
• Customer data
• Carrier relationships
• Infrastructure security
• Regulatory compliance

Emergency maintenance may occur without prior notice.

Customers remain responsible for:

• Internet connectivity
• Local networking
• PBX configuration
• Firewall configuration
• DNS
• Power supply
• Internal cabling
• IP Phones
• Wi-Fi
• LAN
• VPN
• Third-party software

Issues within the customer's environment are outside the scope of the NexGen Voice SLA.

Support may be provided through:

• Customer Portal
• Email
• Microsoft Teams
• WhatsApp
• Telephone
• Ticket System

Enterprise customers may receive dedicated Account Managers.

Priority 1 — Critical

• Complete outage
• Carrier outage
• Major routing failure
• Emergency security incident

Priority 2 — High

• Major feature unavailable
• Inbound failure
• Outbound failure
• PBX malfunction

Priority 3 — Medium

• Configuration issues
• Feature requests
• Provisioning requests
• Portal issues

Priority 4 — Low

• General questions
• Documentation
• Training
• Minor cosmetic issues

Response time does not constitute resolution time.

Resolution depends upon:

• Carrier
• Customer cooperation
• Third-party vendors
• Regulatory approvals
• Complexity

Some incidents may require multiple carrier investigations.

Customers may request escalation where:

• Business impact increases
• Service remains unavailable
• Technical complexity increases

Escalations may involve:

• Technical Support
• NOC
• Engineering
• Carrier Relations
• Management

Where expressly provided under a separate commercial agreement, NexGen Voice may issue service credits for qualifying outages.

Service credits:

• Are not cash refunds
• Apply toward future invoices
• Require a written request
• Must be requested within 15 days

Service credits shall not exceed the monthly recurring charge for the affected service.

This SLA does NOT apply to outages caused by:

• Internet providers
• Power failures
• Customer PBX
• Customer firewall
• Customer ISP
• Third-party cloud providers
• Carrier outages
• Government actions
• Natural disasters
• Cyber attacks
• Customer misconfiguration
• Force Majeure

NexGen Voice continuously monitors:

• SIP Registrations
• Carrier Routes
• CPU
• Memory
• Network utilization
• Storage
• Call quality
• Fraud
• SMS traffic

Monitoring is performed to improve service quality but does not guarantee prevention of every outage.

NexGen Voice maintains disaster recovery procedures designed to restore services following significant operational incidents.

Recovery objectives depend upon:

• Incident severity
• Carrier cooperation
• Infrastructure availability
• Nature of the disruption

NexGen Voice reserves the right to modify this SLA as technologies, infrastructure, customer requirements, or carrier relationships evolve.

This Chapter governs the collection, use, storage, protection, disclosure, confidentiality, and ownership of information processed by NexGen Voice Technologies LLC.

NexGen Voice may collect:

• Company Name
• Contact Details
• Billing Address
• Business Registration
• Tax Information
• IP Addresses
• Support Communications
• Call Detail Records
• Portal Activity
• Payment Information
• Technical Configuration

Only information reasonably necessary to provide services, comply with legal obligations, and protect the network is collected.

Customer information may be used to:

• Provide services
• Process payments
• Verify identity
• Detect fraud
• Respond to support requests
• Improve products
• Comply with law
• Maintain network security
• Communicate important service updates

Confidential Information includes:

• Commercial pricing
• Network architecture
• Technical documentation
• Carrier agreements
• Customer traffic information
• API credentials
• SIP credentials
• Passwords
• Business strategies
• Financial information
• Support records

Both NexGen Voice and the customer agree to protect Confidential Information using reasonable administrative, technical, and organizational safeguards.

To employees or contractors who require access

• To professional advisers bound by confidentiality
• When required by law

To upstream carriers where necessary to provide services

Customers remain solely responsible for protecting:

• Portal Passwords
• SIP Passwords
• API Keys
• Authentication Tokens
• Administrative Accounts

NexGen Voice shall never request passwords through unsolicited communications.

NexGen Voice generates Call Detail Records for operational, billing, fraud prevention, and troubleshooting purposes.

CDRs may include:

• Calling Number
• Called Number
• Date
• Time
• Duration
• Routing Information
• Billing Information

CDRs remain the property of NexGen Voice but may be made available to customers through the customer portal or upon request, subject to applicable retention policies.

Where Call Recording is enabled:

Customers acknowledge they are responsible for complying with all applicable laws regarding notice, consent, and recording of communications.

NexGen Voice acts only as a technology provider and does not determine the legality of recording in any jurisdiction.

NexGen Voice retains operational records for periods determined by:

• Business requirements
• Legal obligations
• Carrier requirements
• Fraud prevention
• Dispute resolution

Certain records may be deleted after the applicable retention period.

NexGen Voice implements commercially reasonable safeguards including:

• Encryption where appropriate
• Access controls
• Role-based permissions
• Logging
• Monitoring
• Backup procedures
• Security updates

No security system can guarantee absolute protection.

NexGen Voice endeavors to comply with applicable privacy laws governing the jurisdictions in which it operates or provides services.

Customers are responsible for ensuring their own compliance with privacy laws applicable to their business operations, including obtaining any necessary consents from their users or callers.

Certain customer information may be processed by trusted third-party providers, including:

• Payment processors
• Cloud hosting providers
• Telecommunications carriers
• Messaging providers
• Support platforms

Such providers process information only as necessary to deliver the Services or fulfill legal obligations.

NexGen Voice may disclose customer information when required by:

• Court Order
• Subpoena
• Law Enforcement
• Government Agency
• Regulatory Authority

or any other legally binding request.

Only the minimum information reasonably necessary will be disclosed unless otherwise required by law.

All intellectual property relating to:

• NexGen Voice®
• Website
• Portal
• Software
• APIs
• Logos
• Documentation
• Designs
• Source Code
• Branding
• Trademarks
• Trade Secrets

remain the exclusive property of NexGen Voice Technologies LLC or its licensors.

Customers receive only a limited, non-exclusive, non-transferable right to use the Services in accordance with these Terms.

Customers retain ownership of:

• Their telephone numbers (where legally portable)
• Business names
• Trademarks
• Uploaded content
• Customer databases
• Recordings
• Business documentation

except where ownership is vested in an underlying carrier or required by applicable law.

If customers provide suggestions, recommendations, feature requests, or other feedback relating to the Services, NexGen Voice may use such feedback to improve its products without any obligation to provide compensation, unless otherwise agreed in writing.

Unless otherwise agreed in writing, NexGen Voice will not publicly identify a customer as a client or use the customer's logo or trademarks in marketing materials without prior permission.

This Chapter defines the legal responsibilities, limitations of liability, warranties, indemnification obligations, dispute resolution procedures, and governing law applicable to all services provided by NexGen Voice Technologies LLC.

Telecommunications services depend on multiple third-party carriers, internet providers, data centers, and infrastructure providers. Accordingly, customers acknowledge that NexGen Voice cannot guarantee uninterrupted or error-free service and that liability is limited as described in this Chapter.

Except as expressly stated in a written agreement signed by NexGen Voice, all services are provided on an "AS IS" and "AS AVAILABLE" basis.

To the fullest extent permitted by law, NexGen Voice disclaims all express, implied, and statutory warranties, including but not limited to:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Continuous availability
• Error-free operation
• Compatibility with customer equipment

Customers are responsible for evaluating whether the Services meet their own business requirements.

Customers acknowledge that telecommunications services depend upon:

• Internet connectivity
• Local ISPs
• International carriers
• Domestic carriers
• Regulatory authorities
• Numbering authorities
• Third-party cloud providers
• Customer equipment

NexGen Voice shall not be liable for service interruptions caused by any third party beyond its reasonable control.

To the maximum extent permitted by applicable law, NexGen Voice shall not be liable for:

• Loss of revenue
• Loss of profits
• Loss of customers
• Business interruption
• Loss of goodwill
• Loss of anticipated savings
• Loss of data
• Indirect damages
• Incidental damages
• Special damages
• Consequential damages
• Punitive damages

whether arising in contract, tort, negligence, strict liability, or otherwise.

If NexGen Voice is found liable for any claim arising from the Services, our total aggregate liability shall not exceed the total amount actually paid by the customer for the affected service during the three (3) months immediately preceding the event giving rise to the claim.

This limitation applies regardless of the number of claims or legal theories asserted.

NexGen Voice shall not be responsible for:

• Customer PBX failures
• Router failures
• Firewall configuration
• SIP phone configuration
• LAN failures
• Wi-Fi issues
• Internet outages
• Third-party software
• Unsupported hardware

Customers remain solely responsible for maintaining their own equipment.

NexGen Voice relies on multiple domestic and international carriers.

Carrier failures, routing changes, congestion, or maintenance performed by third-party carriers shall not constitute a breach of these Terms by NexGen Voice.

The customer agrees to defend, indemnify, and hold harmless NexGen Voice Technologies LLC, its directors, officers, employees, contractors, affiliates, licensors, and suppliers from and against any claims, damages, liabilities, losses, fines, penalties, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• The customer's use of the Services.
• Violation of these Terms.
• Violation of applicable laws or regulations.
• Caller ID misuse.
• Spam or robocalling.
• TCPA or privacy violations.
• SMS consent violations.
• Customer negligence.
• Fraudulent activity.
• Unauthorized use of the customer's account.

Except where prohibited by law, NexGen Voice shall have no obligation to indemnify customers except as expressly stated in a separately executed written agreement.

Enterprise and wholesale customers are encouraged to maintain appropriate insurance coverage, including:

• Cyber Liability Insurance
• Professional Liability Insurance
• Commercial General Liability Insurance

where appropriate for their business operations.

The parties agree to make reasonable efforts to resolve disputes through good-faith negotiations before commencing legal proceedings.

including:

• Account information
• Description of the issue
• Supporting documentation

These Terms shall be governed by and construed in accordance with the laws of the State of Colorado, United States, without regard to its conflict of law principles.

Unless otherwise required by applicable law or agreed in writing, the parties agree that any legal action relating to these Terms or the Services shall be brought exclusively in the state or federal courts located in the State of Colorado, United States.

If any provision of these Terms is determined by a court of competent jurisdiction to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Customers may not assign or transfer their rights or obligations under these Terms without NexGen Voice's prior written consent.

NexGen Voice may assign these Terms to an affiliate, successor, or purchaser in connection with a merger, acquisition, corporate restructuring, or sale of assets.

Failure by NexGen Voice to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

These Terms, together with any applicable Service Order, Master Service Agreement (MSA), Service Level Agreement (SLA), Privacy Policy, Acceptable Use Policy (AUP), Refund Policy, and any other written agreement executed between the parties, constitute the entire agreement regarding the Services.

All NexGen Voice Technologies LLC services are provided on a prepaid monthly subscription basis unless otherwise agreed in writing.

The billing cycle begins on the date the service is initially activated ("Activation Date").

Example

Each subsequent billing period follows the same recurring schedule.

Invoices may be generated before the renewal date to allow customers sufficient time to complete payment.

Receiving an invoice before the due date does not change the billing cycle or extend the service period.

Customers remain responsible for ensuring payment is completed before the renewal deadline.

To maintain uninterrupted service, all invoices must be paid in full before the renewal deadline.

Failure to pay before the due date may result in immediate service suspension without further notice.

NexGen Voice Technologies LLC is under no obligation to continue providing services after the billing period expires.

If payment is not received before the renewal deadline, the customer's subscription shall automatically expire.

Upon expiration, NexGen Voice Technologies LLC may immediately suspend or terminate any or all services associated with the account. This includes, but is not limited to:

• Hosted PBX
• SIP Trunks
• Outbound Calling
• Inbound Calling
• DID Numbers
• Toll-Free Numbers
• Virtual Numbers
• Extensions
• IVRs
• Ring Groups
• Call Queues
• Voicemail
• Call Recordings
• SMS Services
• API Services
• Customer Portal Access
• Contact Center Features
• User Accounts
• Softphone Registration
• Authentication Credentials
• Call Routing
• Number Routing
• All associated telecom services

No grace period is guaranteed unless expressly provided in writing.

Accounts with overdue invoices may automatically enter a suspended status. While suspended:

• Calls may be rejected.
• Outbound calling may stop immediately.
• Inbound routing may be disabled.
• DIDs may stop receiving calls.
• SIP registrations may fail.
• Customer portal access may be limited.
• API access may be disabled.

Service restoration is not guaranteed until all outstanding balances are fully paid.

Following suspension or termination, NexGen Voice Technologies LLC does not guarantee that telephone numbers, DIDs, Toll-Free Numbers, or virtual numbers will remain reserved. Numbers may be:

• Returned to the underlying carrier
• Reassigned
• Released
• Permanently removed
• Or become unavailable for future use

Customers understand that loss of telephone numbers due to non-payment is solely the customer's responsibility.

After service termination, NexGen Voice Technologies LLC may delete customer data at its sole discretion. This may include:

• Call recordings
• CDRs
• Voicemails
• Fax records
• SMS history
• Contacts
• PBX configurations
• User extensions
• Routing rules
• API credentials
• Billing history beyond statutory requirements

Recovery of deleted information cannot be guaranteed.

Suspended services may only be restored after:

• Full payment of all outstanding invoices
• Verification of payment
• Completion of any required compliance reviews

Reactivation may require additional setup charges or reconfiguration fees.

Restoration times are not guaranteed.

Customers remain responsible for payment of all services used during the active billing period. Failure to use the service does not entitle the customer to:

• Credits
• Refunds
• Billing adjustments
• Partial month reimbursements

Unused service time is forfeited upon expiration.

Customers may cancel services at any time by providing written notice. However, cancellation does not:

• Refund prepaid fees
• Waive outstanding invoices
• Cancel contractual obligations
• Extend service periods

Services remain active only until the end of the paid billing period unless otherwise terminated earlier for violation of these Terms.

If any payment is:

• Declined
• Reversed
• Charged back
• Refunded by the payment processor
• Flagged as fraudulent

NexGen Voice Technologies LLC reserves the right to immediately suspend or permanently terminate all services.

The customer shall remain liable for:

• Outstanding balances
• Chargeback fees
• Collection costs
• Legal expenses
• Carrier penalties
• Administrative charges

Customers acknowledge that failure to renew services before expiration may result in interruption of telecommunications services.

NexGen Voice Technologies LLC shall not be liable for:

• Missed calls
• Lost business
• Lost customers
• Revenue loss
• Missed SMS
• Missed faxes
• Call recording loss
• DID release
• Toll-Free Number loss
• Any indirect or consequential damages resulting from service expiration

Customers are solely responsible for:

• Monitoring invoice due dates
• Maintaining valid payment methods
• Ensuring timely payment
• Keeping billing contact information current
• Reviewing invoice notifications
• Preventing accidental service interruption

Failure to receive an email due to spam filters, mailbox issues, incorrect email addresses, or customer-side technical problems does not relieve the customer of their payment obligations.

NexGen Voice reserves the right to modify these Terms from time to time to reflect:

• Changes in law
• Carrier requirements
• Industry standards
• Security improvements
• Product enhancements
• Business operations

Updated Terms become effective upon publication unless otherwise specified.

Official notices may be delivered by:

• Email
• Customer Portal
• Postal Mail
• Microsoft Teams (Enterprise Customers)
• Other agreed electronic communication methods

Customers are responsible for keeping their contact information current.

By using the Services, customers consent to receive electronic communications relating to:

• Invoices
• Security alerts
• Service updates
• Maintenance notices
• Regulatory notices
• Product announcements

Electronic communications satisfy any legal requirement that such communications be in writing, where permitted by law.

Nothing in these Terms creates a partnership, joint venture, employment relationship, or agency between NexGen Voice and the customer.

Each party remains an independent contractor.

Customers agree not to use the Services in violation of applicable export control laws, trade sanctions, or restrictions imposed by relevant governmental authorities.

NexGen Voice may suspend or terminate Services where required to comply with applicable sanctions or export regulations.

The following provisions shall survive termination of the Services:

• Payment obligations
• Confidentiality
• Intellectual Property
• Limitation of Liability
• Indemnification
• Governing Law
• Dispute Resolution
• Fraud Investigations
• Data Retention obligations where required by law

These Terms are prepared in the English language. If translated into another language, the English version shall prevail to the extent permitted by applicable law in the event of any inconsistency.

Customers also agree to comply with the following policies, which form part of these Terms where published by NexGen Voice:

• Privacy Policy
• Refund & Cancellation Policy
• Acceptable Use Policy (AUP)
• Fair Usage Policy
• SMS Messaging Policy
• Service Level Agreement (SLA)
• Number Porting Policy
• Cookie Policy
• KYC & AML Policy
• Wholesale Service Policy (where applicable)

NexGen Voice Technologies LLC