Small Business Call Center
Handle inbound calls like a larger organization — IVR, call recording, smart routing, and CRM integrations — all managed from an easy web portal.
Everything you need for inbound calls
Create a professional inbound experience for customers, route calls intelligently, and manage your team with a clean web portal—built for small businesses that want enterprise-grade call handling.
Build a clean inbound experience in minutes
Set up your team, configure ring groups, and define how calls should be answered—without complex hardware. Everything is managed from a browser, so you can update call flows anytime from anywhere.
- Create users, extensions, and departments
- Ring groups, schedules, and time-based routing
- Simple admin controls for small teams
Record every call and keep it organized
Capture inbound and outbound conversations to improve agent performance, resolve disputes, and meet compliance requirements. Recordings remain secure and easy to access when you need them.
- Unlimited recordings for quality assurance
- Use recordings for coaching and performance reviews
- Keep logs for compliance and audit trails
Keep calls and customer data in sync
Integrate NexGenVoice with your CRM and tools so agents can call directly from customer records, automatically log activity, and trigger workflows with webhooks or Zapier.
- Click-to-call from CRM and browser
- Save call outcomes to customer profiles
- Webhooks + Zapier for automation
Route callers correctly—every time
Create an IVR menu so callers reach the right team quickly. Combine routing rules with schedules, ring groups, and queue logic to reduce missed calls and improve customer experience.
- IVR menus for departments and languages
- Time-based routing (business hours, weekends)
- Ring groups and queues for fair distribution
Advanced Features & Easy Setup
Designed for speed and reliability—get set up quickly, then scale confidently with routing, reporting, and integrations.
Sophisticated call flows
ACD queues, ring groups, IVR, and time-based routing to handle calls intelligently.
Analytics & reporting
Monitor call volumes and performance with wallboard-style visibility and reports.
Integrations + 24/7 support
CRM + webhook integrations, backed by responsive 24/7 technical support.
Ready to build a professional call center?
Start with a simple setup today and upgrade anytime as your team grows.
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