NexgenVoice features a comprehensive yet simple to use virtual switchboard. It's your interface for creating users and managing groups, allocating calls and response times. It's accessed from a browser so you can configure NexgenVoice anywhere.
Configure and control your call center from our intuitive, web-based portal.
About the virtual switchboard ➜
NexgenVoice provides you with unlimited call recording so you can ensure compliance with regulations, train agents and integrate records directly into CRMs such as Zoho, Oracle Sales Cloud and Salesforce.
Record your calls and store them securely for training, regulation and compliance.
More about call recording ➜
NexgenVoice fits right into your existing workflows and helps you create new ones. You can place and receive calls directly from your CRM and then save the call right into the contact record. You can make calls from the browser using Chrome or gain access to 1,000s of apps with our Zapier integration.
NexgenVoice plays nicely with others.
Our integrations ➜
Imagine your customer calls, and a friendly automated voice guides them exactly where they need to go. Sales calls go to Lisa. Accounts calls go to Karen. Alan in Marketing goes home early on Wednesday so his line should ring everyone after 4:30.... Complex routing can be simple! Follow our simple YouTube tutorials and get running in no time.
NexgenVoice allows you to route calls in any way you like.
See all features ➜
ACD Queues, ring groups, IVR, and time-based for advanced routing.
Integrated with leading CRMs and webhooks, ready-to-run wallboard. Backed by 24/7 technical support.
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