Unlimited call recording across all devices
Capture every customer interaction in high quality for compliance, training, and performance analysis. Secure storage, fast access, and workflows designed for modern teams.
Call recording features built for teams
Record calls from desk phones, mobile devices, and softphones. Secure storage, CRM workflows, agent coaching, and compliance controls — all in one place.
Records calls on any device
NexGenVoice records calls wherever you make or receive them. Use a desk phone, Android, iOS, or softphone — recordings are stored securely in the cloud for fast access across your team.
- Automatic recording for inbound and outbound calls
- Central library with search and easy playback
- Ideal for teams that work remotely or across locations
Works directly with your CRM
Integrate with CRMs like Salesforce and Zoho, and connect to Zapier via webhooks. Calls can be made from contact records, and recordings can be attached automatically to customer profiles.
- Click-to-call and screen-pop workflows
- Auto logging of calls and recordings per contact
- Webhooks/Zapier to automate follow-ups
Coach and monitor agents to improve performance
Use recordings to train new agents, improve scripts, and maintain quality standards. Review, download, and share recordings for coaching and continuous improvement across your team.
- Quality assurance and training workflows
- Resolve disputes with clear evidence
- Track improvement over time with consistent reviews
Ensure compliance with pause and resume recording
For finance, healthcare, and regulated workflows, enable pause/resume recording to avoid capturing sensitive data. Control access with roles and keep recordings protected with secure storage practices.
- Pause/resume recording for sensitive information
- Role-based access controls
- Secure storage aligned with enterprise needs
Relax — we store your recordings safely and securely
Your recordings are protected with strong security controls. Access is role-based, retention can be managed, and data is protected using modern encryption standards.
- Encryption at rest (AES-256) and secure access policies
- Fast playback and downloads for authorized users
- Retention policies that match your compliance needs
Start recording calls with confidence
Deploy call recording in minutes, train your team faster, and keep compliance workflows simple.
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