Your calls, viewed and managed in real-time

VOIP IVR AND CALL MANAGEMENT

Manage larger teams easily, with real-time visibility and control

NexgenVoice's virtual switchboard allows you to manage calls and users in real-time from a single, simple-to-use interface.

With the virtual switchboard you can transfer calls, park and retrieve them. You can track calls in real-time to resolve bottlenecks and missed call problems. You can manage users, view their presence and make sure that inbound calls always get answered... It's never been easier to create sophisticated routing!

YOUR VIRTUAL SWITCHBOARD

It's easy to build a business switchboard with NexgenVoice

Create ring groups

A ring group is simply a set of users who work in the same department or do similar things. You could have a ring group for sales, one for support, one for accounts and so on.

Calls can then be configured to 'ring all available' in the group which helps to ensure that the right team answer the call.

Create rules

Rules allow you to manage inbound calls in the way that suits your business best.

Want to play an 'out of hours' message when the office is closed, send sales calls to voicemail while the meeting is on or route account calls to sales after 3pm? That's easily done.