VIRTUAL SWITCHBOARD

Your calls, viewed and managed in real-time

NexGenVoice’s virtual switchboard makes it simple to manage users, create sophisticated call flows, and give your business a professional front-end.
Simple, powerful call and user administration from your browser.

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Real-time visibilityTrack calls instantly
Transfer & parkMove calls smoothly
Smart routingRules + schedules
Presence & usersManage teams easily

Manage larger teams easily

Get real-time visibility into calls and users, and control inbound call handling from a single interface.

VOIP IVR AND CALL MANAGEMENT

One dashboard to manage calls and people

Real-time visibility and control

Manage calls and users in real-time from a simple interface. Transfer, park, and retrieve calls, track bottlenecks, and keep inbound calls answered by the right person or team.

Transfer, park, and retrieve calls instantly
Track call status to reduce missed calls
View user presence and availability

Route callers to the right person or team

Inbound calls are the lifeblood of your business—make sure they’re answered promptly and routed correctly.

SMALL BUSINESS VOIP IVR

Sophisticated routing with simple controls

No call goes unanswered

Create sophisticated inbound call flows so every caller reaches the right person or team. Use a professional front-end with a simple drag-and-drop experience.

Build call flows with IVR menus
Route to teams, departments, or individuals
Reduce missed calls with smart distribution

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It’s easy to build a business switchboard

Configure departments, schedules, and rules so calls always reach the right place.

YOUR VIRTUAL SWITCHBOARD

Create ring groups in seconds

Create ring groups

A ring group is a set of users who work in the same department (sales, support, accounts, etc.). Configure calls to ring all available users so the right team answers quickly.

Group users by department
Ring all available or round-robin rules
Improve response times for inbound calls

CALL ROUTING RULES

Adapt call handling to your business

Create rules

Rules let you manage inbound calls the way your business needs: play out-of-hours messages, route sales calls to voicemail during meetings, or send account calls to sales after 3pm—easily.

Time-based routing and schedules
Custom messages and voicemail rules
Department-based call distribution

View and manage inbound calls in real-time

Watch calls move through your system and troubleshoot bottlenecks instantly.

REAL-TIME OPERATIONS

Visibility to optimize call handling

Optimize calls as they happen

The virtual switchboard gives you the visibility you need to manage inbound calls in real-time. Spot bottlenecks and fix issues immediately so calls are handled effectively.